frequently asked questions.

SHIPPING & DELIVERY

Orders are shipped upon being completed and will typically be

delivered within 3-5 business days depending on shipping method.  

Expedited shipping and overnight will be available at an extra cost.  

Contact us via email for special shipping requests. 

goobergraphics@gmail.com

 

 RETURNS

~ ALL SALES ARE FINAL ~

If there is an issue with your item(s), please contact us as soon as possible

as your satisfaction is important to us. 

goobersgraphics@gmail.com

 

PROCESSING TIME

Each order is custom made to your specifications (colors, glass, design, etc.) and upon request a proof of the design will be sent to the email you provide.  Orders received are typically processed within 3-4 business days and will be shipped upon completion.  Holidays and more intricate designs may delay the processing time however you will be notified if there is a longer processing time involved. 

 

PAYMENT 

We accept Visa & MasterCard. After you contact us for your custom order you will be mailed an invoice with the total of your order. Once the invoice is paid, your order will begin to process and will be shipped your way.

 

PRIVACY POLICY

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name,

email address, mailing address, phone number, credit card information

or other details related to your transaction.

 

When do we collect information?

We collect information from you when you place an order or enter information on our site.

 

How do we use your information? 

We may use the information we collect from you when you make a purchase

 or use certain other site features in the following ways:
 

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

 

How do we protect your information?

An external PCI compliant payment gateway handles all CC transactions.

We use regular Malware Scanning.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

We do not use cookies for tracking purposes 


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

We do not include or offer third-party products or services on our website.

You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action,

should a data breach occur:

We will notify you via email

      • Within 1 business day

We will notify the users via in-site notification

      • Within 1 business day


We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

If at any time you would like to unsubscribe from receiving future emails, you can email us at Goobersgraphics@gmail.com

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

goobersgraphics.com

goobergraphics@gmail.com


Last Edited on 2017-06-12

Goober's Graphics // goobersgraphics@gmail.com // FAQ